In line with GDPR, we have updated our Privacy Policy and Terms and Conditions and Cookies Policy which take effect from TOMORROW! 25th May 2018!
We would love to stay in touch, so have sent out emails to all of our subscribers. Thanks to everyone for updating their preferences so far. Please see below information we may collect from you, and visit our privacy policy for more information on the personal details we collect about you, how we use/store/remove or how you can access your information, along with your rights to access and who we may process your information to.
We may collect and process the following data about you:
Information you give us.
You may give us information about you by filling in forms on our site https://www.hltraining.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product,[place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph & date of birth.
Information we collect about you.
With regard to each of your visits to our site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, your employer, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
All personal data requires a lawful basis for processing, for more information on how we collect or process your personal information, contact the Administrative Manager. If you want more information on what each lawful basis is, or how it may be used please visit the ICO Website – Guide to Lawful Basis for Processing
How long do we keep your information?
In line with our accrediting bodies, we retain your information for 7 years. We do this to fulfill our legal obligation to be able to prove candidates have received adequate basic training.
For more information on the personal details we collect about you, how we use/store/remove or how you can access your information, along with your rights to access and who we may process your information to – you can read our privacy policy in more detail here: Privacy Policy or Contact Us with any questions, comments and requests to our current Administration Manager – Shane Richardson – available on our Meet the Team page.
Email: [email protected]
Write to us:
Shane Richardson
HL Training Services,
Unit 4A Barton Hill Trading Estate,
Herapath Street,
Barton Hill,
Bristol,
BS5 9RD
