As you are all well aware, the postal strikes means there is disrupted postage over the festive period. We rely heavily on Royal Mail to deliver our certificates in a timely manner, and unfortunately some of your may have experienced delays due to the lastest strike action.

TODAY is the last day before 3rd January that we will be able to post to you, as our office is CLOSED over the Festive Period.

With this in mind, if you require proof of training the absolute best route to take is below;

STEP ONE – Ensure all outstanding invoices have been paid – we do not release certificates unless they are paid, or you are a business with an account and agreed terms.

STEP TWO – Once you have confirmed invoices are settled, email [email protected] who can check payment has been recieved. Once confirmed we will be able to release a PDF copy of the certificate you. This is a service we usually charge for, but considering the delays and our office closure we can accomodate at no cost over the festive period.

PLEASE NOTE – We will do our best to get back to you asap, however please note any emails will be answered remotely, and may take longer than usual.

We thank you for your patience during these times, and over the festive period.

STRICTLY NO AGENCIES AT THIS POINT
TO APPLY EMAIL CVs to [email protected]

HL Training Services are looking for a training administrator to work within our team to assist with training requirements. Working as part of a small team you will provide a complete solution for every customer using Administrate, our Training Management Platform, which is used for all customer communications including quotes, bookings, and production of certification for training.

Basic Understanding of job roles.

The role includes, but is not limited to;

Answering calls from our large customer base

Administrate:  Entering applicant’s details and training outcomes, logging, sending and following up on quotations for training onto our Training Management Platform

Registration:  Registering candidate’s details with various accrediting bodies registrations schemes as part of the process for providing accredited training.

Certificate production:   Producing certificates and accompanying ID cards from Administrate.

Posting relevant documents: Certificates and ID Cards to companies/individuals and relevant course paperwork to instructors where required.

Card payments:  Taking card payments from clients.

Email:  Emailing course confirmation to clients and trainees from Administrate, along with course joining instructions.

Other admin duties to include generating certificates, liaising with instructors regarding course paperwork and more.

Establishing an understanding of our customers’ requirements and the courses we offer (including upselling where appropriate) and developing a strong relationship with our customer base

Requirements

•             Work experience within admin roles (highly recommended, but not essential)

•             Excellent knowledge of MS Office packages

•             Familiarity with CRM packages along with ability

•             Excellent verbal and written communication

•             Strong time management and organizational skills

•             GCSE English minimum grade 4 (old grade C) or equivalent

•             GCSE Maths minimum grade 4 (old grade C) or equivalent

Relevant job specific training given.

Applicant must be able work well within a small team and adapt to the challenges that arise on a day-to-day basis.

Company Benefits include 28 days annual holiday (including bank holidays) & company pension scheme, opportunities for progression within the job role depending on skillset of applicant.

Working pattern: Monday to Friday 10am to 4pm (with 30 minutes for lunch)

Salary: £18,876.00 pro rata (based on 37.5 hours per week)

Location: Barton Hill, BS5 9RD

Parking: Onsite staff parking available

Start Date: September 2021 (exact date negotiable)

TO APPLY EMAIL CVs to [email protected]